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Computer Aided Telephone Interviewing (CATI). Bisplgroup has access to the best knowledge in the field of CATI. It is fully automated, predictive dialer for the most accurate Data.
Our CATI surveys will help you understand customer’s awareness, views, desires and needs so you can tailor your products to meet exact expectations and create a satisfied future customers list.
Some general areas in which these types of surveys are used are - advertising and marketing, brand examination, attitude and usage learning, product development, market segmentation research etc.
Bisplgroup helps you identify client churn with 100% voice recording at its CATI Call Center. At an affordable price you can get 100% voice recording rather than trial records alone. Unlike other company, we didn’t offer records of questions subject to ‘open interpretation', with optional voice capture. By contrast, we captures 100% vox and screen files. So you have a precious pool of data that you can mine and analyze with the help of Bisplgroup's specialized Research and Analysis services. Our services include:
Levels of customer satisfaction
Potential customer churn
Zeroing in on problem customers and ‘red-flag' issues that need to be dealt with on a priority basis.
At Bisplgroup’s outsourcing exclusive circulated dialer technology can enable able call management and compliance management. Get exact data, with our automated predictive dialer. Our Rapid Dial ensures four times higher output, than manual dialing to ours outsourcing partners. We have access to the best technology in the field of CATI interviewing. It is completely automated, predictive dialer enhanced with Rapid Dial that assures four times the production of manual dialing for the most accurate Data.
Output:
- Find out why customers leave/why they are dissatisfied
- Stop potential "customer churn" or stem its tide
- Find out where your brand stands in relation to competition
- Contact high-value customers and professionals
- Receive valuable feedback, which helps you to customize your product offerings for the future success of the brand.
Our Advanced CATI Applications:
- Integrated data gathering methods through CATI, the web and email to optimize response rates.
- Advanced study design - The active and real-time nature of the information gathering procedure along with the technology allows for flexibility and customization in research design.
- B2B interviewing and interviewing of professionals - Doctors, lawyers, businessmen and other professionals are busy people. CATI systems can gather data on the best times to contact them and gain precious feedback.
- CRM and customer satisfaction studies- conducts CATI web surveys and online research for Customer Relationship Measurement (CRM), customer satisfaction and monitoring surveys, competitive benchmarking, competitive intelligence and competitor analysis. Our CATI data collection services included syndicated research and custom market studies in their scope.
- Healthcare Research - CATI online data set technologies enable the generation of timely and relevant data at a practical cost. This data can be collected directly and inexpensively from large, representative samples of patients and consumers. This helps the monitoring and real-time assessment of healthcare programs with regard to the quality of healthcare, access to care and health status, and other aspects that affect health outcomes.
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