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You need a Technical Helpdesk Services to support your growing business environment, but you don’t want to involve your valuable human resources, your services or your facilities infrastructure to provide this solution. Bisplgroup Technical Helpdesk Services provide an affordable solution offer you the freedom to concentrate on your core competencies while giving your clients or customers an experienced Technical Helpdesk Service.
When it comes to Technical Helpdesk Services Outsourcing, Bisplgroup’s Technical Helpdesk Services know the sole, high priority necessities of organizations today. We understand the anxieties regarding loss of control, need of flexibility and security problems that are all major reflections when thinking about arranging a Technical Helpdesk Services outsourced service desk. And we entirely recognize the obligation to match ethnically with both your internal and external customers.
Bisplgroup’s Technical Helpdesk Services will work personally with you to expand a program that meets your specific needs. While many Technical Helpdesk Services outsource association apply a one-size-fits-all approach, Bisplgroup has invested extensively to generate an atmosphere which gives the maximum flexibility and customization to meet your companies unique Technical Helpdesk Services requirements while upholding a personal emphasis to concentrate on clients service.
Using Technical Helpdesk Services, a Bisplgroup proprietary Technical Helpdesk Service application, our team will build a solution that will help you in maximizing uptime and output of your environment. Bisplgroup’s inherent plan gives maximum flexibility, scalability and customization to meet exclusive requirements of your business. Our Technical Helpdesk access allows you to see the status of all of your existing tickets. Our monitoring and managed service takes it one step more to offer hands-on notifications and service delivery further reducing downtime and support costs. Outsourcing your service desk to Bisplgroup Technical Helpdesk Services will save you time, money and allows your employee to focus more on strategic initiatives rather than day-to-day maintenance.
Bisplgroup’s Technical Helpdesk Service Features:
- Incident creation
- Live answer 7x24
- E-mail
- Automated incident generation SNMP alerts
- Incident life cycle management end-to-end
- Diagnose & Dispatching
- Help Desk – application support, shrink wrapped or proprietary
- Proactive incident management to client SLA's
- Escalation management
- Asset tracking
- Reporting
- Satisfaction surveys
- Trouble ticketing application for real time tracking and reporting
- Automated log & route for ticket assignment
- Unlimited user definable customized fields for information tracking
- User definable SLA’s (multiple) by serial number or product type
- Automated escalations based on SLA or user definable triggers
- Electronic interface to other helpdesk applications via XML
- Secure, user definable, log-in and password for ticket viewing and editing
Bisplgroup Technical Helpdesk Service is globally recognized and equipped that the cost of obtaining a new customer is much higher than that of keeping an old customer, and generating and establishing a business value chain. So, it is of supreme importance for business organizations to run the Technical Helpdesk Services in the most professional and scrupulous way. Our well-rounded and well-designed Technical Helpdesk Services redefine and restructure the traditional Technical Helpdesk Services, in order to minimize the costs and maximize the client’s satisfaction, improve the output, and optimize the resource utilization.
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